Our Guarantees

30-Day Money Back Guarantee

We want all our customers to be 100% happy with their orders. Therefore, we offer a 30-day return window for your uninstalled products so that you can receive a replacement or refund.

If you wish to return your purchase, please email returns@wallsauce.com, and we'll help you with the return. The customer is liable for arranging and covering the costs of returning the order, and the order must be returned in its original state and packaging.

When we receive your order, we will refund the full amount to your account or replace it within 14 working days. The amount will be refunded in full to the original payment method when the order was placed.

Please note that murals cannot be refunded or replaced due to customer measuring, cropping mistakes or ordering the wrong material, or if the customer has altered and approved the design of the mural or it's the customer's own image. Please see our MeaSUREsafe guarantee for pre-purchase options that cover under-measuring mistakes.

Price Match Guarantee

We promise to beat any like-for-like quote. Simply email info@wallsauce.com with your quote or details.

MeaSUREsafe Guarantee

Undermeasured your wall? We’ve got you covered!

It happens; even professionals make mistakes when measuring walls. Our MeaSUREsafe guarantee is designed to give you peace of mind and cover you if you have undermeasured your wall.

If your mural is too small because you accidentally measured your wall wrong, we’ll simply replace your mural, and you’ll only pay the difference. All you need to do is select MeaSUREsafe before you place your order.

There’s no fine print, just this simple process:

• Our MeaSUREsafe guarantee has to be purchased before you place your order.
• Please let us know within 90 days of receiving your order if you need to use the guarantee.
• Once you have let us know, you will need to post one of the middle panels of your mural back to us at your own cost. This panel cannot have been installed on your wall. Folding the panel and posting it in an envelope will suffice.
• We will replace your order, like for like, with the additional measurements, and you will only need to pay the difference for the additional measurements. Not the total amount of the new mural.
• MeaSUREsafe covers the cost of providing a replacement mural only. It excludes any delivery costs and taxes. These will be advised when making a claim or you can contact us beforehand for more details.
• We can only offer this service to no more than three murals per order and will only replace each mural once.
• This guarantee is only available in the UK, US, Canada, Australia and New Zealand.

Want peace of mind? Simply opt-in to purchase MeaSUREsafe before you purchase your mural