Wallsauce Customer Reviews
Rated 4.9 / 5.0 (5304 Customer Reviews)
5/5Excellent product, reasonably priced. Superb service. Will be buying again & I highly recommend.
Excellent product, reasonably priced superb service,
Will be buying again & highly recommend.
5/5Excellent
Well made easy to hung good quality (premium option)... We are happy with the 3D effect and service overall
5/5Excellent
Mycket nöjd med allt från beställning till leverans av färdig produkt!
3/5As already written see previous
It arrived on time it was slightly damaged on the edges as the tube it was packed in was a lot larger pasting the wall was a great plus alignment was hindered by the damaged edges which was frustrating but my daughter is happy with the results I won’t buy a product like this again I’m a perfectionist and this was way too annoying for my expectations due the damage and it was way too expensive for the quality
5/5Excellent
The service was excellent from start to finish. I will definitely be using them again.
2/5Hemos tenido algunos problemas con la facturación y no conseguimos que nos contesten. Mejorable la resolución de incidencias.
Hola, gracias por tomarse el tiempo para dejar su evaluación. Lamento mucho escuchar esto. Soy consciente de que un miembro del equipo está actualmente ayudando con este asunto, sin embargo, lamentamos informarle que actualmente estamos experimentando algunos problemas técnicos que están afectando nuestro servicio de correo electrónico. Agradeceríamos la oportunidad de resolver este problema, así que contáctenos a través de nuestro sistema de chat en línea y estaremos encantados de ayudarle. Le pido disculpas sinceramente por cualquier inconveniente causado y, mientras tanto, apreciamos enormemente su continua paciencia. Saludos cordiales, El equipo de Wallsauce.
08-Dec-2022
Wallsauce
2/5Lovely but won’t stay stuck to the wall
Wall mural is lovely, delivered quickly, but doesn’t stick to the wall. I ordered the peel and stick, loved it when I first hung it, but it keeps coming loose all over! I’m going to have to take it down so it was a waste of money unfortunately.
Hello, thank you for taking the time to leave your feedback. I am very sorry to hear you have encountered an installation issue. Unfortunately, we are yet to receive a response from you, therefore, have not had the opportunity to help resolve the matter. Please be aware, it is vital our wall preparation and installation guides are closely and correctly followed to ensure you do not encounter any problems when installing your mural - https://www.wallsauce.com/how-it-works/install-your-wall-mural. We are confident that as long as these steps have been correctly followed, you should achieve maximum results as this process has been rigorously tried and tested by ourselves and many of our satisfied customers. Furthermore, as far as we are able to ascertain, there are no known defects in the mural materials as this would become immediately apparent to us through our customer database. Should you width to discuss this further please don’t hesitate to reach out to us. Regards, The Wallsauce Team.
09-Dec-2022
Wallsauce
5/5The mural has made our dinning room a real room of comfort and joy, the Mural changes in every light and is always refreshing and new.
From order to installation the whole process was a delight, once the order was placed proofs were sent and following confirmation the order was dispatched in line with times stated. Installation was easy with clear instruction. Quality of the paper is great. We are very pleased and our guests all love it, it really has made the room.
5/5Appreciated the call to check all measurments.
5/5Excellent
Lovely mural would definitely recommend
Hello Paul, thank you for taking the time to leave your review. I am very sorry to hear of your dissatisfaction with your mural. Unfortunately, we have not received any previous communication from you with regard to this matter, therefore, have not had the opportunity to help resolve the issue. We are a trusted and well-respected provider of high-quality, custom-made murals and unhappy customers are not what we strive for. Once the order has been quality checked for a final time by our production team, our murals are secured inside a hard-wearing cylinder tube, with a protective wrap to prevent damage during transit and finally placed inside a sturdy outer box. As is stated in our Returns and Refunds Policy, if you receive a mural that is either incorrect or damaged, you can return these products to us for a replacement, free of charge - https://www.wallsauce.com/customer-service/refunds-returns. Should you wish to discuss this further, please don’t hesitate to contact our friendly customer care team at info@wallsauce.com. Kind regards, The Wallsauce Team.
09-Dec-2022
Wallsauce