Frequently Asked Questions
Do you have a question and need a quick answer? Take a look at our frequently asked questions below to find your answer.
Materials, Installation and Care
Can you install the murals yourself or should I hire a professional?
Our murals are designed for easy installation. You are responsible for installing your mural. We will print and send the mural to you, complete with instructions on how to install your wall mural. Check out our installation guide for more information.
When should I arrange for a decorator?
We strongly recommend that you do not book a decorator until your mural has arrived and you're happy with it. We use a highly reputable courier to deliver our orders, however on the rare occasion, orders may not arrive on the expected date through circumstances beyond our control. It is also important to know that the actual time of delivery on the day can vary.
How long does it take to install wallpaper?
It completely depends on the size of your wall. It shouldn't take more than a couple of hours for a standard wall. Take your time preparing the wall beforehand for best results. This should be done in advance to hanging your wallpaper.
What wall mural material choices are available?
We offer 4 different wall mural material choices which are:
- Classic 'Paste the Wall' wallpaper
- Premium 'Paste the Wall' wallpaper
- Deluxe 'Paste the Wall' wallpaper
- Textured 'Peel and Stick' wallpaper
Instructions are supplied for each type of mural and more details on these wall covering options can be found on the our materials page.
Do you offer a sample service?
Yes we do! You can order a sample of your chosen design on your chosen material via any product page. Simply head to your favourite design and click ‘order a sample’. If you find this isn’t an option on the product page, please email the link to that product to email@example.com and we’ll help you out! Please note that samples are not to scale. The sample you see online is exactly how you will receive it.
Is wallpaper paste for the 'Paste the Wall' mural included?
You will have the option to purchase Solvite paste the wall paste at the basket/cart. We will calculate how many packets you will need.
Do you put wallpaper paste on the wall instead of the wallpaper?
Yes. All three of our 'paste the wall' wallpapers are designed for you to paste the wall instead of the wallpaper. This means there is no need for a pasting table.
What tools do I need to install wallpaper?
You won't need any specialist tools to install our wallpaper murals. A tape measure, pencil, spirit level, a sharp knife or scissors, a clean cloth and a roller if you choose our 'Paste the Wall' wallpaper.
Should you overlap wallpaper?
No! By overlapping your wallpaper mural, the picture will become distorted. They have been designed for the panels to butt up together for a neater finish.
How should I prepare my wall for a mural?
It is very important to ensure that your wall is ready for a wall mural. Correct preparation will result in an easier, more straight-forward installation so that your wall mural will correctly adhere to the wall. Adequate preparation will also mean that in the future, removing your wall mural will be as trouble free as possible. Please ensure that your wall is correctly primed and sealed before hanging your wall mural. For more details see our page - Install Your Mural.
How will my mural arrive?
All of our murals arrive on a roll. The roll will contain your panels. Carefully cut along the dotted cut marks for each panel and lay them out flat.
How do I hang my wallpaper straight?
Before installing your wallpaper, you should draw a straight guideline down the wall by using a spirit level and pencil. This will allow you to line up your first panel straight. From here, you can continue butting up panels to ensure straight wallpaper.
How do I clean the wallpaper?
You can wipe-clean your wall mural. Simply take a clean, damp sponge or cloth and gently wipe using warm water. Do not use chemical detergents on your wall mural as this will risk ruining the image on the mural.
Will the wall be damaged when I remove the mural to re-decorate?
Our 'Peel and Stick' wallpaper murals are designed not to damage your wall when you remove it. This is as long as it has been installed on a wall that was correctly prepared.
What if I damage a panel and it becomes unusable during installation?
This rarely happens, however, we are able to print individual panels if required. If this happens to you, please contact our team for assistance and we will be happy to help.
What is the most durable wallpaper?
If you're installing your wallpaper mural in an area that may get a bit of wear and tear, we suggest you opt for our Duluxe 'Paste the Wall' wallpaper as it is a heavier material.
How long can wallpaper last for?
The lifespan of your wallpaper depends on the environment it is installed in. If there is chance of high footfall, opt for our Deluxe 'Paste the Wall' wallpaper. If you are installing the wallpaper in a bathroom or kitchen where steam may be present, we suggest you don't opt for our 'Peel and Stick' wallpaper. If you are in doubt, speak to our specialists.
Wall Mural Sizes
Can I pick the size of mural I want?
Yes. You can totally customise the size of the wall mural that you want. Simply add the dimensions that you desire and the image will be 'cropped' to show you what area of the image fits those dimensions. Once the crop marks are shown on the image, you can move these marks to highlight the exact area of the image that you want printed by us as your wall mural. The minimum size of our wall murals is 2 square metres. However, you can order a mural that is less than 2 square metres but will still be charged the same as our minimum sized mural which is 2 square metres.
Delivery and Returns
Can I deliver to a different address?
When you are making your purchase, you can opt to have the mural delivered to an address that is not your billing address. After entering your billing address, click to send to a different address for delivery and fill in your alternative delivery address details.
Will I be told when my mural has been despatched?
Yes. Once your mural has been printed and has been dispatched to you via our courier, you will receive an email to inform you. This is normally within 1-2 days after placing your order.
How many days after placing my order will I receive my mural?
This depends on your location and whether you choose our standard or express shipping. For more details, please head to our delivery information.
Will I receive an order confirmation?
Yes. Once your order is placed online, you will receive an order confirmation by email giving you a summary of your order.
Can I track my order?
Yes. Details on how you can track your order can be found on the delivery page.
Wall Mural Artwork
On uploading my own file, how do I know if my image is good enough quality?
On the upload your own image page, the image quality indicator will let you know whether your image is of good enough quality to print as a wall mural.
I have seen an image/photo somewhere else that I would like printed as a wall mural. Can you help?
If you have seen an image that you would like printed as a wall mural, but are unsure about the next steps, simply contact us for help and advice on obtaining the image you want and/or determining whether the image is available for you to use.
If you have any other questions not answered here, please contact us and we will be happy to advise.