Our Guarantees

100% Quality Guarantee

We want you to be entirely satisfied with the wall murals we provide. We use the latest technology and environmentally friendly inks for printing, plus some of the very best paper and materials available in the industry to ensure that you receive the very best quality products as much as possible.

We print your wall mural to order based on your dimensions and include any other bespoke requirements. Your mural is then computer-cut into a roll of divided panels and carefully checked over by an experienced member of the print team to ensure that every mural is dispatched in perfect condition.

If you find a problem with your wall mural, you have the right to return it to us within 30 days of receipt of the item, starting on the day after you receive your item. The mural must be returned to us in its original condition and packaging. When we have received it, we will either replace the item or provide a full refund. Please note that murals cannot be refunded due to customer mistakes, supplying incorrect measurements, or where you change your mind. 

For information on returning your item, please click here. 

Price Match Guarantee

We promise to beat any like-for-like quote. Simply email info@wallsauce.com with your quote or details.

MeaSUREsafe Guarantee

Measured your wall wrong? We’ve got you covered!

It happens, even professionals make mistakes when it comes to measuring walls. Our MeaSUREsafe guarantee is designed to give you peace of mind and cover you if you have undermeasured your wall.

If you have undermeasured your wall and your mural is too small, we’ll simply replace your mural, and you’ll only pay the difference. All you need to do is contact us before you place your order and let us know that you’d like to take out our MeaSUREsafe guarantee with your order.

There’s no fine print, just this simple process:

- Our MeaSUREsafe guarantee has to be purchased before you place your order. The cost for this service is £19.99 per order.

- Please let us know within 14 days of receiving your order if you need to use the guarantee. 

- Once you have let us know, you will need to post one of the middle panels of your mural back to us at your own cost. Folding the panel and posting it in an envelope will suffice.

- We will replace your order, like for like, with the additional measurements, and you will only need to pay the difference for the additional measurements. Not the total amount of the new mural.

- Delivery will be free unless you opt for our express delivery option.

- We can only offer this service to no more than three murals per order and will only replace each mural once.

- This guarantee is only available to our UK customers.

Want peace of mind? Contact our award-winning studio team for more details or to take out our MeaSUREsafe guarantee.