Once we had decided on the design for the wallpaper it was simple to order and was soon deliverred. It came well packaged and with comprehensive instructions for applying it. The panels of paper were numbered, making it easy to know in which order they would go on the wall. The paper is robust and was easy to cut and hang.
Great pic - love it- it's awesome
I was pleased with the speed of shipping, value of product, and the ease of installation. Can’t get much better than that!!!
Terrific choice of murals, easy instructions and good delivery
Looks stunning on the wall - everyone comments on it
Mural looks amazing. They send you a proof first to check you’re happy. Arrived well packaged.
Images shared by Happy customer
Great service. Love the product.
Good personal service
Very pleased, looks great, good quality, we had walk done within 2 hours, we had some tricky bits around radiator which slowed us down
Second time we used Wallsauce, ordering easy, high quality paper , easy to apply, great finish
Printed on thick paper so it was easy to hang, colour was bright and the image clear. Exactly like the picture on the website..I am very pleased with the effect it brings to my room.
Delivered on time, well packaged.
I did not receive the adhesive with my original order. And the instructions for your murals specifically say not to use standard wallpaper adhesive. So I contacted customer service the next day to report my missing product. I received an email response offering me a refund for the adhesive. I had to explain that per your instructions I could only use your product and I still needed that adhesive in order to hang my mural so I requested that you send it to me via registered mail. Two days later, without any communication, I emailed again asking if you could send me a replacement adhesive. Then I received a response saying you would send me the adhesive through untracked mail and I would receive proof of postage once it was sent. Thirteen days later I had not received proof of postage nor my adhesive. I emailed again asking if it had been sent. Two days later I got a reply assuring me that it had been sent but that it was untracked mail and could take 10 days to arrive in the US. (I had already waited 13). Now, 7 days later, I still have not received any adhesive. So it is now 26 days since I received my mural and I still can’t hang it. The scheduled timeline for my project is completely blown. I can’t even speak to the quality or overall look of the product. I am extremely disappointed.
Hello Alina,<br/><br/>Thank you for taking the time to leave your review.<br/><br/>I’m very sorry to hear this. We’re normally known for our exceptional service and high-quality murals and we regret that we did meet our usual standard.<br/><br/>When placing an order, customers have the option to add paste or remove it, if they would like to use their own. We recommend using Solvite Paste the Wall paste as this has been tried and tested by ourselves and many of our satisfied customers. As soon as we were alerted to the issue we contacted you to offer a solution and our apology. As a goodwill gesture, we processed a refund for the cost of the paste and dispatched a replacement package to you.<br/><br/>I sincerely apologise your replacement paste is yet to arrive and should you wish to contact the team directly at firstname.lastname@example.org, we will be happy to assist you further.<br/><br/>Kind regards,<br/>The Wallsauce Team.