Reseñas de clientes de Wallsauce

Hello Allison, thank you for taking the time to leave your review. I am very sorry to hear of your negative Wallsauce experience. Please note, it's vital our wall preparation and installation guides are closely and correctly followed to ensure you achieve maximum results and a smooth installation process. Once we were alerted to this issue, we promptly responded with questions to help us gain more insight to source the route of the issue, so we could diagnose and offer a solution. From the photograph of your wall you provided, it appeared your wall possessed a textured surface, which our murals are not designed to be installed upon and would cause an issue with the mural adhering to the wall. As is clearly stated on our website and in our guides, our murals are specifically designed to be installed upon dry, smooth, plastered/painted walls: https://www.wallsauce.com/how-it-works/install-your-wall-mural. With this being said, we are a trusted and well respected provider of high-quality, custom made murals and unhappy customers are not what we strive for, therefore, as a goodwill gesture we offered you a 15% discount, however, are yet to receive a response. Should you wish to discuss this further, please don’t hesitate to contact us directly at info@wallsauce.com. Warm regards, The Wallsauce Team.

29-Jun-2022

Wallsauce

Hello, thank you for taking the time to leave you review. I am deeply sorry to hear you have encountered an installation issue and that your mural arrived damaged. As is clearly stated in our guide, we kindly request customers carefully check over their mural upon arrival and promptly alert us to any issues or concerns. Unfortunately, I was unable to locate any previous communication from you regarding this, therefore, have not been able to assist in resolving the matter. Furthermore, we are proud to offer all customers our 100% Quality Guarantee, which can be found on our website https://www.wallsauce.com/customer-service/quality-guarantee. Please be aware, it is vital you follow our wall preparation and installation guides carefully and closely, to achieve maximum results. We are confident that as long as these steps have been correctly followed, you will not encounter any issues with your installation, such as showing seams. As far as we are able to ascertain, there are no known defects in the mural materials or paste that we supply, as any issue would become immediately apparent to us through our customer database and this design has been successfully installed seamlessly, by many satisfied customers. Should you wish to discuss this further, please don’t hesitate to contact us directly at info@wallsauce.com. Warm regards, The Wallsauce Team.

14-Jun-2022

Wallsauce